Shame on the management of the Hotel for allowing any of this to happen. In conclusion we feel we’re mislead and ripped off. We complained and was supposed to get a refund but that didn’t include the dog fee of $75.00 in which the room wasn’t even suitable for the dog? We think we should have the dog fee and taxes refunded. The casino down stairs was dirty with cigarette ashes and empty bottles next to the slot machines. There were ugly stains on the lampshades and carpeting. One shower head wasn’t working and the bathroom sliding door was off track and couldn’t be moved.

Our shower door was not sealed and flooded the floor. The room had aged, dirty and chipped furnishings. We asked for a room with a view ,as high up in the Hotel as possible, overlooking the ocean and explained that we would pay extra for it! We were given a rundown, in dire need of cleaning and updating, room from hell with a not so beautiful view of a parking garage and and roof top air conditioning units!

The problems started upon check in with a clerk that had no empathy for us after a 9 hour drive and told us that there was no bellman available and we were not allowed to use a valet cart, so, both of us senior citizens ( me with a heart condition) had to haul our heavy luggage and a dog from the parking garage to the room! I was pleased with the service and room that I had on a previous stay 5 years ago in the platinum tower but that was 5 years ago. It should be renamed “Crack Rock” Hotel because of the deplorable condition it was in and unhelpful front desk help that we had during check in. This was, by far, the worst Hotel and Casino that I have ever visited.

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